Managed IT Service Plans
Scalable protection, support, and peace of mind for businesses at every stage of growth.
Every business has different technology needs. Reverie Tech offers three levels of managed IT service designed to provide the right balance of protection, support, and hands-on management. Start with essential security, expand into comprehensive backup and system management, or choose a complete IT partnership with full-service support.
Choose the Right Level of IT Support
Each level builds on the capabilities of the previous plan, allowing your IT services to grow alongside your organization.
Lite
Designed for new or smaller locations that need essential device protection and cloud security to establish a secure technology foundation.
Included:
- Bitdefender Antivirus & Anti-Malware
- Ransomware Defense
- Ransomware Rollback & File Recovery
- 24/7 Endpoint Monitoring
- Remote Support Portal
- Web Content Filtering
- DNS Filtering & Threat Blocking
Lite remote support covers Microsoft 365 application issues.
Core
Built for growing organizations that need stronger security policies, backup protection, patch management, and secure remote access layered on top of the Lite services.
Everything in Lite, plus:
- Local Document Backup
- Microsoft 365 Cloud Backup
- Secure Remote Access
- Full Device Backup
- Automated Patch Management
- Email Encryption
- Secure File Transfer
- Full-Scope Troubleshooting
Pro
Our complete managed IT partnership for organizations that want comprehensive support, hands-on network management, security services, and day-to-day IT administration.
Everything in Core, plus:
- Business Password Vault
- User Onboarding & Offboarding
- Unlimited Help Desk Support
- Network Management
- Managed Firewall
- Managed Wireless
- Software Deployment & Management
- IT Asset Tracking
- Security Awareness Training
- VoIP Phone System Support
Protection Included at Every Level
Every Reverie Tech care plan begins with a core security foundation designed to protect endpoints, reduce exposure to threats, and provide ongoing visibility into your environment.
Endpoint Security
Every plan includes antivirus and anti-malware protection, ransomware defense, and ransomware rollback capabilities to help protect business devices and recover affected files.
24/7 Endpoint Monitoring
Continuous endpoint monitoring provides visibility into device health and helps identify issues before they become larger disruptions.
Web & DNS Protection
Web content filtering and DNS-based threat blocking help prevent users and devices from reaching malicious or inappropriate destinations.
Remote Support Access
Every plan provides access to remote support, with Core and Pro expanding coverage to full-scope troubleshooting across your technology environment.
Core: Expanded Protection & Business Continuity
Core builds on essential protection by adding the backup, maintenance, encryption, and remote-work capabilities growing organizations need.
Document & Microsoft 365 Backup
Protect local business documents as well as Microsoft 365 email, contacts, calendars, and OneDrive data with managed backup services.
Full Device Backup
Extend protection beyond individual documents with full-device backup designed to strengthen recovery options following system loss or failure.
Automated Patch Management
Keep supported devices current with automated patching that helps address vulnerabilities, improve stability, and reduce manual maintenance.
Secure Remote Work
Secure remote access, email encryption, and protected file transfer capabilities help employees work and collaborate safely from multiple locations.
Pro: Complete Managed IT Partnership
Pro extends the platform into full-service IT management, giving your organization a technology partner for users, networks, devices, security, and support.
Unlimited Help Desk Support
Give your team access to ongoing technical assistance without limiting support to a narrow set of applications or common issues.
User Lifecycle Management
Streamline employee onboarding and offboarding while helping ensure accounts, permissions, devices, and access are handled consistently.
Managed Network, Firewall & Wireless
Extend management beyond individual devices with professional oversight of your network infrastructure, firewall, and wireless environment.
Software & Asset Management
Improve visibility and consistency with managed software deployment and IT asset tracking across supported business devices.
Security Awareness Training
Help employees recognize phishing, social engineering, and other common threats through ongoing security awareness education.
VoIP Phone System Support
Support for business VoIP phone systems helps keep communications reliable and gives your organization one technology partner across more of its environment.
Not Sure Which Plan Fits Your Business?
Our team can review your users, locations, infrastructure, security requirements, and support needs to recommend the right level of coverage for your organization.